Tonight, as usual, I was by myself in jewelry from the time Julianna left at 8 until closing at 10. Around nine o'clock I got a phone call. The woman on the other end of the line asked if I was the guy who had been working there earlier. I answered "yes" somewhat hesitantly, as I wasn't sure where she was going with this. She told me that I had sold her some earrings, and did I remember her?
Well, that didn't narrow it down a lot, but when she said, "The titanium ones with the long posts," it connected. I had spent a few minutes with her, helping her to pick out something that would hopefully not irritate her ears. "Yeah, yeah, I remember. Is everything OK?" I asked.
She was so happy that she just had to call. The earrings were perfect, a very comfortable fit, not irritating at all.
That was it. She just called to say thank you. Totally made my day, and I wanted to share it with you. Because as Christmas approaches, Wal-Mart, as well as every other retailer in the U.S.A., is starting to get busy, and it won't back down until after new-year's day.
And as the semester has just ended, a few of my coworkers have unceremoniously quit, leaving the store short-handed. Lines are starting to get long, and tempers are starting to get short. I have been told that the week before Christmas will be hellish, at best. Everyone will expect VIP treatment, and no one will settle for being last in line. The words "We don't have that" will take on the same connotations as "Your mother is the paragon of promiscuity". Meal breaks will be rushed, and other breaks will be crushed. We will actually have another person temporarily in the jewelry department working on the register, just checking people out so that the jewelry staff can help customers find the jewelry that they want without dealing with all that nasty money. Our usual closing time of 10 p.m. will get pushed back a bit further every night, until we are forced to just call out "HELP!!" and run away.
And before it's gotten totally nutsy, I've had a customer call to say "Thanks." What a blessing.
Oh, and I've had my first overlap of teaching and Wal-Marting. Last Friday I subbed for half a day in a 1st grade classroom (which by itself deserves a whole write-up). Today one of the kids from that class recognized me as I was ringing up his mother's purchases. I felt good about that, though I'm not sure how well it's going to go when I get the same recognition from teenagers. Not so bad in Wal-Mart I expect, but in the classroom it may cause me some difficulty. Ah well, that's a bridge not worth crossing until I come to it.